Stakeholder Engagement

To build relationships of trust with stakeholders, we are committed to proactive information disclosure and ongoing communication. Through these activities, we accurately ascertain the expectations and concerns directed toward the Company and use this understanding to advance sustainability and enhance long-term corporate value.

Stakeholders	Type of Engagement	Reflection in Management and Business Activities
Customers	Providing inquiry forms Establishing communities and organizing seminars and workshops Conducting satisfaction surveys and questionnaires Disseminating information through websites, social media, and productions	Disseminating appropriate information Understanding needs and standpoints of customers and making improvements aimed at providing services of an even higher quality
Employees	Implementing periodic interviews Providing opportunities for skills development through various training programs and seminars Conducting employee satisfaction surveys and providing various consultation contact points Providing an employee stock ownership plan Sharing information through in-house social media and intranet Promoting health and productivity management	Reflecting feedback in measures to improve organizational culture and workplace environments Advancing the creation of rewarding workplaces Promoting diversity and inclusion Fostering a sense of Group unity
Business Partners	Conducting mutual company visits and sharing information Upholding fair business practices	Strengthening partnerships to ensure fair and transparent transactions
Local Communities	Providing support and cooperation through social contribution activities Interacting with local residents by providing environmental education through on-site lectures and other initiatives Providing support through donations and sponsorships	Developing businesses with a view to coexistence with local communities Contributing to local safety and development
Government Agencies and Industry Organizations	Concluding comprehensive cooperation agreements with municipal authorities Cooperating and exchanging opinions with various organizations and agencies Cooperating with surveys and questionnaires	Invigorating local economies by providing solutions to local social issues Sharing our views on the latest developments and industry issues
Shareholders and Investors	Reporting at general shareholders’ meetings and financial results briefings and through shareholder newsletters Facilitating one-on-one meetings and interviews with domestic and overseas institutional investors Disclosing information through integrated reports and the investor relations section of our website	Reflecting feedback in management policies aimed at enhancing corporate value over the medium to long term Promoting dialogue that helps sustain growth

Examples of Stakeholder Engagement

The following are some examples of our stakeholder engagement initiatives.

Dialogue with Customers

We operate communities for sustainability representatives from customer companies and provide opportunities for both online and in-person interaction. By sharing initiatives, challenges, and examples of how companies are addressing them, we promote information exchange and networking among participating companies.

Dialogue with Local Communities

We provide opportunities for interaction and the exchange of views with municipal employees and other members of local communities on topics such as local issues and sustainable community development. By sharing initiatives and challenges faced by different communities, we seek to deepen mutual understanding and strengthen collaboration among municipalities and local stakeholders.